Job Description

Core duties

Guest check-in and check-out:

Greet guests, register them, issue room keys, explain hotel policies, and process check-outs and payments accurately.

Reservation management:

Book rooms via phone, email, or online systems, update availability, and manage cancellations and modifications.

Customer service:

Address guest inquiries and complaints professionally, provide information about hotel facilities and local attractions, and fulfill special requests like wake-up calls.

Communication:

Serve as the primary point of contact for guests and coordinate with other departments, such as housekeeping, maintenance, and food and beverage, to ensure guest needs are met.
Administrative and financial tasks

Record keeping:

Maintain accurate records of guest information, transactions, and billing.

Financial processing:

Handle cash, credit card payments, and prepare financial reports and invoices.

Front desk management:

Keep the front desk area clean, orderly, and well-stocked with necessary supplies.
Skills and qualifications

Excellent communication and interpersonal skills. Proficiency with computer systems and multi-line phone systems. Strong problem-solving abilities and the capacity to handle stressful situations. Attention to detail for managing bookings and financial records.
Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?15,000.00 per month

Work Location: In person