We are looking for a warm, professional, and service-oriented
Front Office Receptionist
to join our hospitality team at The
Royal Grand
The ideal candidate will be the first point of contact for our guests and must ensure that every guest receives a warm welcome and prompt service throughout their stay.
Key Responsibilities
Greet guests warmly upon arrival and ensure a smooth check-in/check-out process
Handle reservations, cancellations, and room assignments efficiently
Manage guest requests, complaints, and feedback with professionalism and urgency
Maintain the front desk area in a neat and organized manner
Answer incoming phone calls and provide accurate information regarding hotel services and local attractions
Coordinate with housekeeping and other departments to ensure guest satisfaction
Maintain up-to-date knowledge of room availability, rates, and special offers
Process payments, issue invoices, and maintain guest accounts accurately
Follow all hotel policies and standard operating procedures
Uphold The Royal Grand image by maintaining a professional appearance and behavior
Qualifications
Proven work experience as a hotel receptionist, front desk representative, or similar role preferred
Knowledge of hotel management software (e.g., IDS, Opera, or similar) is an advantage
Strong communication skills in English and at least one regional language
Excellent customer service skills and a pleasant, approachable demeanor
Ability to handle stressful situations calmly and efficiently
High school diploma or relevant qualification; a degree in hospitality management is a plus
Willingness to work flexible hours, including weekends, holidays, and night shifts
What We Offer
Opportunities for training, career development, and internal promotion
A positive and team-oriented work environment
Employee discounts on hotel stays and dining