Job Description

The Hotel Receptionist is the first point of contact for guests and plays a key role in creating a positive guest experience. This role involves welcoming guests, managing check-ins and check-outs, handling reservations, and assisting with guest inquiries--all while maintaining a high level of professionalism and hospitality.

Key Responsibilities:

Greet guests with warmth and professionalism upon arrival and departure Manage check-in and check-out processes efficiently using the hotel's PMS Handle guest reservations, cancellations, and modifications via phone, email, or online channels Respond promptly to guest questions, complaints, and requests Process payments, issue room keys, and maintain accurate billing records Coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction Maintain a tidy, organized reception area Keep up-to-date on hotel products, services, room rates, promotions, and local attractions Follow all safety, security, and confidentiality procedures Report any issues or concerns to the Front Office Manager

Qualifications:

High school diploma or equivalent (hospitality or tourism education is a plus) Previous experience in customer service or hotel reception preferred Proficient in using hotel management software (e.g., Opera, Cloudbeds, eZee) Strong communication skills in English; knowledge of additional languages is a plus Excellent interpersonal, problem-solving, and multitasking abilities Friendly, professional appearance and demeanor Able to work flexible hours, including weekends, holidays, and night shifts

Physical Requirements:

Ability to stand for long periods Comfortable working in a fast-paced environment Capable of handling light lifting (e.g., luggage or office supplies)

Work Schedule:

Rotating shifts (morning, afternoon, night) Weekend and holiday availability required

Benefits (Optional Section):

Competitive salary Staff meals and uniform Health insurance Employee discounts on rooms and services Training and career development opportunities
Job Types: Full-time, Permanent

Pay: ?9,762.16 - ?22,646.51 per month

Benefits:

Food provided
Schedule:

Morning shift
Work Location: In person