Job Description

Experience in a customer-facing role, particularly in hospitality, is often preferred. Excellent communication, organization, and problem-solving skills are also crucial. Here's a more detailed breakdown:Education and Experience:

Minimum:

High school diploma or GED.

Preferred:

A degree or diploma in hospitality management or a related field can be advantageous.

Experience:

Prior experience in customer service or a front desk role in a hotel is often a plus.
Skills:

Communication:

Excellent verbal and written communication skills are essential for interacting with guests.

Customer Service:

A strong customer-centric attitude and the ability to handle guest inquiries and complaints effectively are vital.

Organization:

The ability to multitask, prioritize tasks, and manage time efficiently is important.

Computer Literacy:

Proficiency in using computer systems, including hotel management software, is required.

Problem-Solving:

The ability to address guest concerns and resolve issues in a timely and professional manner is necessary.

Language Skills:

Fluency in English is generally required, and knowledge of other languages can be beneficial, especially in international hotels.

Attention to Detail:

Accuracy in processing reservations, payments, and maintaining records is important.
Other Qualities:

Personal Presentation:

A well-groomed and professional appearance is often expected.

Adaptability:

The ability to remain calm and composed under pressure, especially during peak hours or busy periods, is crucial.

Teamwork:

Hotel receptionists often work closely with other departments, such as housekeeping, so the ability to collaborate effectively is important.
Job Type: Full-time

Pay: ?7,000.00 - ?8,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Schedule:

Day shift Night shift Rotational shift
Supplemental Pay:

Performance bonus Quarterly bonus Shift allowance
Work Location: In person