Job Description

Job Summary:

The Hotel Receptionist is the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. The receptionist is responsible for managing reservations, handling inquiries, and assisting with various administrative tasks.

Key Responsibilities:

Guest Services:

Greet guests warmly upon arrival. Assist with check-in and check-out processes. Provide information about hotel services and local attractions. Address guest inquiries and resolve complaints promptly.

Reservations Management:

Manage room bookings through the hotel's reservation system. Process cancellations and modifications as needed. Ensure accurate billing and payment processing.

Administrative Tasks:

Maintain an organized and efficient front desk area. Handle incoming calls and emails professionally. Prepare and maintain reports related to occupancy and revenue.

Collaboration:

Coordinate with housekeeping and maintenance teams to ensure guest satisfaction. Communicate special requests or issues to relevant departments.

Compliance:

Adhere to hotel policies and procedures. Maintain guest confidentiality and security.

Qualifications:

Any Degree, High school diploma or equivalent; additional hospitality training is a plus. Previous 2 year experience in a customer service role, preferably in the hospitality industry. Proficient in using reservation systems and basic computer software. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work flexible hours, including nights, weekends, and holidays.

Working Conditions:

Fast-paced environment with frequent interaction with guests. May able to make tea/coffee for guest incase of pantry staff absence.

Compensation:

Competitive salary with potential benefits based on experience and performance.
This description can be tailored to fit specific hotel needs or company culture!

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

Food provided Leave encashment
Experience:

total work: 2 years (Required)
Work Location: In person