Job Description

We are seeking a friendly, professional, and customer-focused

Hotel Receptionist

to join our front office team. The ideal candidate will be the first point of contact for guests, providing a warm welcome and ensuring a smooth check-in and check-out process. You will also handle reservations, respond to inquiries, and assist in creating a memorable guest experience.

Key Responsibilities:

Greet guests warmly and professionally upon arrival and departure. Handle check-ins and check-outs efficiently using hotel management systems. Manage reservations via phone, email, and online booking platforms. Provide accurate information about hotel facilities, services, and local attractions. Respond promptly to guest inquiries, complaints, and special requests. Maintain up-to-date records of room availability and guest accounts. Process payments and issue receipts/invoices. Coordinate with housekeeping and maintenance teams to ensure room readiness. Uphold a high standard of customer service and professionalism at all times. Ensure the front desk area is clean, organized, and presentable.

Requirements:

Proven experience as a receptionist, front desk representative, or similar role (hospitality experience preferred). High school diploma or equivalent; additional education in hospitality is a plus. Proficient in MS Office and hotel management software (e.g., OPERA, Cloudbeds). Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Flexibility to work in shifts, including weekends and holidays. Fluency in English; knowledge of additional languages is an advantage. A friendly, professional appearance and demeanor.

Benefits:

Competitive salary and performance bonuses Staff accommodation (if applicable) Meals during shifts Uniform provided (deposit ) Training and development opportunities Employee discounts on hotel services

To Apply:

Please send your resume and a brief cover letter to [Insert Email/Link]. We look forward to welcoming you to our team!

Let me know if you'd like this tailored to a specific type of hotel (e.g., luxury, boutique, resort, budget) or location.

Job Type: Full-time

Pay: From ?15,000.00 per month

Benefits:

Food provided
Schedule:

Morning shift
Ability to commute/relocate:

Kollam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Language:

Malayalam,English&Hindi (Preferred)
Location:

Kollam, Kerala (Preferred)
Willingness to travel:

25% (Preferred)
Work Location: In person