Job Description

Job Title: Receptionist - Boutique Resort

Location: Palolem

Overview:

We are looking for a friendly and professional Receptionist to be the first point of contact for our guests. As the face of the resort, you will manage front desk operations, coordinate with housekeeping, and ensure a smooth guest experience from check-in to check-out.

Key Responsibilities:

Welcome guests warmly and handle check-in and check-out procedures. Manage reservations through phone, email, and booking platforms. Answer guest queries and provide information about the resort, local attractions, and services. Maintain accurate guest records and billing details. Coordinate with housekeeping staff to ensure rooms are ready and well-maintained. Handle complaints or issues professionally and escalate when required. Assist with basic administrative tasks (emails, reports, record-keeping). Ensure the reception area is tidy, organized, and welcoming.
Requirements:

Previous experience in hospitality or customer service preferred. Good communication skills in English (knowledge of additional languages is a plus). Basic computer knowledge (MS Office, booking software). Friendly, approachable, and well-presented. Ability to multitask and handle pressure in busy times. Accommodation and meals can be provided (if applicable).
Job Type: Full-time

Pay: ₹10,000.00 - ₹25,835.79 per month

Work Location: In person