Job Description

Job Title

: Hotel Receptionist

Location

: Knowledge Park-5, Greater Noida

Salary

: ₹20,000 - ₹25,000 (in hand)

Experience

: Minimum 6 months -1 years in the hotel industry

Job Responsibilities

:

Front Desk Management

: Greet guests upon arrival and departure in a friendly and professional manner. Manage guest check-ins and check-outs efficiently.

Customer Service

: Provide excellent service by addressing guest inquiries, resolving complaints, and ensuring a positive guest experience.

Reservations

: Manage reservations, handle booking requests, and coordinate with the housekeeping and management team to ensure rooms are ready.

Phone Handling

: Answer and route phone calls to appropriate departments. Provide necessary information to guests over the phone.

Documentation

: Maintain records of guest details, bookings, and payments. Ensure accurate documentation of guest information for check-in and check-out.

Communication

: Effectively communicate with guests, colleagues, and management to ensure smooth operations.

General Administrative Duties

: Handle basic office tasks such as filing, responding to emails, and data entry.

Maintaining Cleanliness

: Ensure the reception area is clean, organized, and welcoming at all times.

Skills Required

:

Communication

: Excellent verbal and written communication skills.

Computer Literacy

: Basic knowledge of computer software (MS Office, hotel management software, etc.)

Personality

: Pleasing and professional personality with a courteous attitude.

Multitasking

: Ability to handle multiple tasks at once and work in a fast-paced environment.

Problem Solving

: Ability to address issues quickly and effectively, ensuring guest satisfaction.

Teamwork

: Ability to work well with other team members and departments.
Interested candidates can share their resume on whatsapp- 9971003846

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

Greater Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Experience:

Hotel industry: 1 year (Required) receptionist: 1 year (Required) Front desk: 1 year (Required) Customer service: 1 year (Required) Administrative: 1 year (Required)
Language:

fluent english (Required)
Work Location: In person