Job Description

Key Responsibilities

Welcome and assist hotel guests and banquet clients in a warm and professional manner Handle guest check-ins and check-outs smoothly Manage room and banquet bookings, inquiries, and reservations Answer phone calls, emails, and walk-in queries Coordinate with housekeeping, management, and banquet teams Maintain accurate guest records and billing information Handle guest concerns or complaints politely and escalate when required Ensure the reception area is clean, organised, and presentable
Requirements

Previous experience as a front desk receptionist or in hospitality is preferred Excellent communication and interpersonal skills Professional appearance and positive attitude Basic computer knowledge (booking systems, MS Office) Ability to multitask and stay calm under pressure Willingness to work flexible shifts, including weekends and holidays
What We Offer

Friendly and supportive work environment Opportunity to grow within the hospitality industry Competitive salary and benefits On-the-job training
Job Type: Full-time

Pay: Up to ?10,000.00 per month

Benefits:

Food provided Paid time off
Work Location: In person