Job Description

Key Responsibilities

Greet guests courteously and ensure a pleasant check-in and check-out experience Manage room reservations, cancellations, and modifications Handle guest inquiries, requests, and complaints in a professional manner Maintain accurate guest records and billing information Process payments, issue invoices, and handle cash/card transactions Coordinate with housekeeping and maintenance for room readiness and guest requests Answer phone calls, emails, and handle walk-in queries Ensure compliance with hotel policies and standard operating procedures Maintain cleanliness and organization of the front desk area Assist guests with local information, transport arrangements, and other services

Required Skills & Qualifications

Graduate or Diploma in Hotel Management preferred Proven experience as a receptionist or front office executive (hotel experience preferred) Excellent communication and interpersonal skills Good knowledge of hotel reservation systems and MS Office Strong customer service orientation Ability to multitask and work under pressure Professional appearance and positive attitude

Key Competencies

Guest service excellence Problem-solving and conflict resolution Attention to detail Time management Team coordination
Job Types: Full-time, Permanent, Fresher, Internship
Contract length: 12 months

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

Commuter assistance Food provided Provident Fund
Work Location: In person