Job Description

HRS AS A COMPANY
HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.
ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations.
TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.
In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers.
Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.
HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains.
Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.
BUSINESS UNIT
Our value proposition in Procurement Solutions initiates and completes the supply chain of: Intelligent Procurement, Smart Booking and Invisible Payment. It aims to achieve a continuous, cyclic optimization in such supply chain. Within, we initialize the preferred program's optimization with the ingestion of all internal and external spend and behavioral data associated with the customer's hospitality activities. Based on the consolidated data we develop a market strategy for the customer and deliver an optimized hotel program recommendation that mitigates direct and indirect cost factors as well as the increase of the traveler's satisfaction. Once the optimal hotel program is aligned with the customer, we initiate the negotiation with suppliers to contractually agree on the best conditions to be supplied within the optimal hotel program, compliant to renewed procurement strategy, before then ensuring its full and correct availability across booking channels and adherence in financial reconciliation
POSITION
We are looking for a Mumbai based Hotel Program Operations Manager who is willing to work in a dynamic environment and will ensure a successful establishment of supplier programs for well-known companies, by consulting supplier partners about the needs of our corporate clients, by ensuring their competitive offer submission within the RFP tender process and guarantee the proper implementation of the client's decisions for the development of the hotel program.
CHALLENGE

• Act as a contact person for our supplier partners regarding all questions concerning the HRS eRFP platform
• Advise our supplier partners about the best possible offer in the HRS eRFP platform as well as about the HRS tenders
• Process the incoming correspondence in English - Support the Procurement Consultants in all eRFP-related tasks
• Take ownership for Procurement customer related support activities, including management of rate loading process for individual hotels and hotel chains (CRS, GDS and external connected hotels)
• Investigate and support non bookability situations (first level support) and identify specific issues to escalate to responsible stakeholders as second level support
• Manage the rate activation process for our Corporate customers with hotel chains (CRS, GDS and external connected hotels)
• Actively manage Key Performance Indicators: bookability and time-2-activate. Steer actions within the organization which would positively impact these KPIs as well as Investigate and support non bookability situations
• Take responsibility for the operational implementation and technical and procedural development of the HRS service
• Processing of the audit results, verification of the data in the respective systems (HRS Corporate Booking Portal, global GDS systems) and corresponding communication to hotel chains and hotels
• Improvement of external tools in cooperation with IT/product development with a view to more efficient work processes
• Driving and supporting continuous process improvements and simplifications

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

• A commercial education, preferably in the travel industry or in business administration
• First professional experience in the hotel industry and / or within the B2B travel industry
• Good MS Excel skills, bindingness, self-responsible work as well as customer and result orientation combined with very good communicative skills
• High level of self-motivation and ability to work under time pressure
• Ability to manage supplier and customer expectations
• High level of flexibility and good organizational skills
• Fluency in English, both spoken and written. Additional language skills are an advantage

PERSPECTIVE
Access to a global network of a globally united and mutually responsible "Tribe of Intrapreneurs" that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.
Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.
LOCATION, MOBILITY, INCENTIVE
The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.
Req ID: 18338