Job Description

Role Overview

We are seeking a proactive and detail-oriented

Hotel Operations Manager

to oversee the daily functions of our hotel. You will be the "heart" of the property, ensuring that Front Office, Housekeeping, F&B, and Maintenance departments work in perfect sync. Your primary goal is to deliver a seamless guest experience while maintaining our rigorous standards for cleanliness, profitability, and staff performance.

Key Responsibilities

1. Operational Excellence

Daily Oversight:

Manage day-to-day operations of all key departments (Front Office, Housekeeping, F&B, Engineering) to ensure smooth execution.

Brand Standards:

Enforce Akoya's specific SOPs regarding room cleanliness, hygiene, and aesthetic presentation (key differentiators for our brand).

Maintenance:

Conduct regular property walks to identify maintenance issues and ensure all facilities (CCTV, Wi-Fi, HVAC) are functioning at 100% uptime for business guests.

Vendor Management:

Coordinate with external vendors for supplies (linens, toiletries, pantry) and ensure cost-effective procurement.

2. Guest Experience & Reputation Management

Guest Satisfaction:

Act as the final point of escalation for guest complaints, resolving issues with empathy and speed to ensure positive reviews.

Reputation:

actively monitor and respond to online feedback (Agoda, Booking.com, Google Reviews) to maintain our high ratings (target 8.5+).

VIP Handling:

Oversee the arrival and stay experience for corporate clients and long-stay guests.

3. Team Leadership & Development

Staffing:

Manage rostering, attendance, and shift planning to ensure adequate coverage during peak times.

Training:

Conduct regular training sessions for front-line staff on etiquette, grooming, and PMS usage (e.g., Check-in/Check-out procedures).

Culture:

Foster a disciplined yet motivated work environment, ensuring staff adhere to grooming standards (Uniforms) and punctuality.

4. Financial & Administrative Control

Budgeting:

Assist the General Manager in preparing operational budgets and forecasting expenses.

Cost Control:

Monitor utility consumption and wastage (linen, F&B) to keep operational costs within targets.

Reporting:

Submit daily and weekly activity reports (Occupancy, ARR, RevPAR) to the corporate office.

Qualifications & Requirements

Education:

Bachelor's degree in Hotel Management, Business Administration, or a related field.

Experience:

Minimum

3-5 years

of experience in hotel operations, with at least 1-2 years in a managerial or supervisory role (experience in business hotels/boutique properties is a plus).

Technical Skills:

Proficiency in Hotel Management Software (PMS) (e.g., IDS, Opera, eZee) and MS Office (Excel, Word).

Soft Skills:

Strong leadership, excellent communication (English & Hindi/Local Language), and the ability to remain calm under pressure.

Flexibility:

Willingness to work rotational shifts, weekends, and holidays as business demands.

What We Offer

Competitive Salary:

(Typically ?3.5 - ?8.5 LPA based on experience and location).

Performance Incentives:

Bonuses tied to Occupancy and Guest Satisfaction targets.

Facilities:

On-duty meals, Uniform, and Staff Room/Accommodation assistance (if applicable).

Growth:

Opportunity to move into Cluster Manager or General Manager roles as Akoya expands its footprint.
Job Type: Full-time

Pay: ?30,000.00 - ?70,000.00 per month

Benefits:

Cell phone reimbursement Food provided Paid sick time Paid time off Provident Fund
Work Location: In person