A Hotel Manager is responsible for overseeing the daily operations of the hotel, ensuring excellent guest experience, managing staff, and maintaining profitability.
Core Responsibilities
Guest Experience & Service
Ensure high standards of customer service.
Handle guest complaints and resolve issues quickly.
Maintain cleanliness, safety, and comfort across hotel premises.
Operations Management
Supervise front desk, housekeeping, food & beverage, and other departments.
Monitor room bookings, occupancy rates, and event management.
Coordinate with vendors and service providers.
Staff Management
Recruit, train, and motivate hotel staff.
Prepare staff schedules and delegate duties.
Conduct performance evaluations and maintain discipline.
Sales & Marketing
Promote hotel services through campaigns, partnerships, and online platforms.
Work with travel agents, event planners, and corporate clients.
Increase occupancy rates and maximize revenue streams (rooms, banquets, dining).
Compliance & Safety
Ensure compliance with health, safety, and legal regulations.
Oversee fire safety, hygiene, and security protocols.
Maintain records for audits and inspections.
Skills Required
Strong leadership & communication skills
Problem-solving and decision-making ability
Financial and business acumen
Customer service orientation
Team management and organizational skills
Job Type: Full-time
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
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