Job Description

Hotel Manager

Location: Coimbatore, Tamil Nadu

Position: Hotel Manager

Employment Type: Full-Time

Experience: 3-7 years of hotel management

About Us

We are looking for an experienced

Hotel Manager

to lead our daily operations and ensure smooth coordination across all departments.

Key Responsibilities

1. Strategic & Business Leadership

Develop and execute the hotel's annual business plan aligned with revenue, occupancy, and brand standards.

Conduct market research and competitor benchmarking to strengthen market positioning.

Collaborate with sales & marketing teams to attract corporate clients, MICE (Meetings, Incentives, Conferences, Exhibitions), and group bookings.

Build and maintain strategic partnerships with travel agents, OTAs, and corporate clients.

2. Operations Management

Oversee

Front Office, Housekeeping, Food & Beverage, Engineering, and Security

operations.

Ensure immaculate room and public area standards with regular preventive maintenance.

Drive quality control in menus, banquets, and in-room dining while monitoring cost-to-revenue ratios.

Enforce SOPs across departments and update them quarterly.

3. Guest Experience & Relations

Implement guest satisfaction strategies, tracking NPS and online reputation (Tripadvisor, Google, OTAs).

Personally handle escalated guest complaints with tact and professionalism.

Build personalized engagement for VIPs, frequent travelers, and loyalty program members.

Ensure cultural sensitivity and multilingual support for international guests.

4. Financial & Revenue Management

Prepare and monitor P&L, budgets, and capital expenditure plans.

Apply dynamic pricing strategies through Revenue Management Systems (RMS).

Maximize ADR, RevPAR, and GOP while maintaining cost efficiency.

Conduct weekly revenue review meetings with department heads.

5. Sales, Marketing & Branding

Drive B2B and B2C sales strategies tailored to corporate and leisure segments.

Collaborate on SEO, SEM, OTA promotions, and social media campaigns.

Represent the hotel at networking events, trade shows, and hospitality exhibitions.

Maintain brand consistency in guest communications, signage, and service delivery.

6. Human Resources & Team Leadership

Oversee recruitment, training, and career development across all hotel departments.

Implement KPI-driven performance evaluations and leadership grooming programs.

Foster a culture of inclusivity, motivation, and continuous improvement.

Ensure compliance with labor laws, workplace safety, and ethical practices.

7. Compliance, Safety & Sustainability

Enforce compliance with hotel regulations: fire safety, sanitation, food handling, GST, and labor laws.

Implement sustainability initiatives: energy conservation, waste reduction, and eco-friendly amenities.

Audit hygiene and HACCP standards in kitchens, rooms, and public areas.

Maintain 24/7 emergency response protocols (fire, medical, and security).

Key Performance Indicators (KPIs)

Occupancy % and RevPAR growth.

Guest satisfaction & review scores.

Staff turnover rate and training compliance.

Cost control (food cost %, payroll % of revenue).

GOP % and profit margins against budget.

Success in corporate tie-ups and repeat guest retention.

Qualifications & Skills

Bachelor's/Master's degree in

Hospitality or Business Administration

.

Minimum

3-7 years of hotel management experience

(business-class or upscale property preferred).

Strong knowledge of PMS, POS, RMS, and CRM systems.

Advanced financial acumen: budgeting, forecasting, and revenue analysis.

Excellent leadership, decision-making, and conflict-resolution skills.

Fluency in English (mandatory); knowledge of additional languages preferred.

Work Conditions

Full-time, on-site leadership role in Coimbatore.

Flexibility to work evenings, weekends, and holidays.

Balance of

hands-on operations management

and administrative responsibilities.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹50,000.00 per month

Benefits:

Life insurance Provident Fund
Work Location: In person