Job Description

Job Title:

Manager / Senior Manager - Operations (Hotel Reservations)

Location:

Udyog Vihar, Gurugram

Shift:

Rotational (including night shifts)

Working Days:

6 days (Sunday off)

Gender Preference:

Male candidates only

Mode of Interview:

Face-to-Face

Role Overview

We are looking for a dynamic and experienced professional to manage end-to-end hotel reservation operations. The ideal candidate will have hands-on experience in GDS systems and will play a crucial role in building and maintaining strong vendor relationships, ensuring process compliance, and driving operational excellence and business growth.

Key Responsibilities

Manage and strengthen relationships with hotels, suppliers, and content aggregators. Handle vendor management, new vendor acquisitions, and contracting. Support sales and client relationship teams in RFP processes and client conversions to online booking tools (OBT). Oversee client contracting and ensure smooth coordination for business operations. Drive collection of revenue from hotel sources and ensure timely payments. Negotiate commercial terms with hotels and suppliers to optimize profitability. Monitor process quality, ensure compliance standards are met, and implement process improvements. Work collaboratively across departments to achieve business targets and enhance operational efficiency.

Required Skills & Experience

Minimum 2-3 years of experience in hotel reservations using GDS systems (e.g., Amadeus, Sabre, Galileo). Strong negotiation, communication, and relationship management skills. Proven ability to manage multiple stakeholders and meet business goals. Excellent organizational and analytical skills with a focus on process improvement. Willingness to work in rotational shifts, including night shifts.

If you have a passion for travel operations and hotel contracting, and enjoy working in a fast-paced environment -- this is a great opportunity to grow your career in operations and vendor management.

Job Type: Full-time

Pay: ₹300,000.00 - ₹500,000.00 per year

Work Location: In person