Job Description

Overseeing day-to-day operations of our hospitality establishment and ensuring the highest level of guest satisfaction and service standards. Managing and supervising staff, including recruitment, training and performance evaluation. Coordinating with various departments, such as the front desk, housekeeping and food and beverage, to ensure seamless operations. Developing and implementing policies, procedures and standards to enhance guest satisfaction, streamline operations and maintain compliance with industry regulations. Monitoring financial performance, managing budgets and identifying strategies to maximise revenue and profitability. Maintaining relationships with vendors, suppliers and partners to ensure quality products and services. Handling guest feedback and resolving complaints or issues promptly and satisfactorily. Oversee guest relations, addressing inquiries, concerns and complaints in a timely and professional manner, aiming to exceed guest expectations. Collaborate with other departments, such as food and beverage, events and facilities, to ensure seamless coordination and delivery of services to guests. Coordinate reservations and optimise occupancy rates, maximising revenue and maintaining accurate booking records. Monitor guest feedback and satisfaction metrics, implementing improvement initiatives based on feedback and trends. Conduct regular inspections to ensure cleanliness, functionality and maintenance of guest rooms and common areas. Manage vendor relationships, negotiate contracts and ensure quality and cost-effective service delivery. Stay updated on industry trends, best practices and emerging technologies in the hospitality field, continuously seeking opportunities to enhance guest experiences. also supervise guest training & educate Farm visitor.
Job Types: Full-time, Permanent

Pay: ?10,675.43 - ?15,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Experience:

total work: 1 year (Preferred)
Work Location: In person