Job Description

Job Title:

Reservation Manager/Front Office Manager/Housekeeper

Location:

Goa, India

Department:

Reservations/Front Office/Housekeeping

Reports To:

General Manager

Reservation Manager:
The Reservation Manager is responsible for managing all aspects of the resort's reservations department to maximize room revenue and occupancy while ensuring excellent guest service.

Key Responsibilities:

Oversee daily operations of the reservations department ensuring accuracy and efficiency in all bookings. Manage online and offline reservation channels (OTA, website, travel agents, direct bookings). Ensure timely responses to guest inquiries Maintain accurate records of bookings, cancellations, and modifications. Monitor occupancy trends and adjust rates or allocations accordingly. Manage room inventory and coordinate with Sales and Front Office. Ensure all guest requests and preferences are recorded and communicated to Ensure all reservation data is updated and accurate in the Property Management System (PMS).

Qualifications & Skills:

Bachelor's degree or Diploma in Hospitality Management or related field. 4

-6 years of experience

in hotel or resort reservations, Fluent in English; knowledge of Hindi, or other regional languages is an advantage. Experience working in a

luxury or boutique resort

environment. Knowledge of

Goa's hospitality booking trends.

Front Office Manager:
The Front Office Manager oversees all front desk operations, ensuring seamless guest service from arrival to departure. This role requires exceptional leadership, attention to detail, and the ability to create a warm, welcoming environment for every guest.

Key Responsibilities:

Supervise and coordinate all front office operations including reception, guest services, reservations, and concierge. Ensure smooth check-in and check-out processes while maintaining guest satisfaction and operational efficiency. Train, mentor, and schedule front office staff to deliver excellent service and maintain professional standards. Handle guest complaints, requests, and feedback promptly and professionally. Oversee night audit processes and ensure accurate reporting.

Qualifications & Skills:

Bachelor's degree or diploma in Hotel Management Minimum 4-6 years of experience in front office operations, with at least 2 years in a supervisory or managerial role. Proficiency in hotel management software.

Housekeeper :
The Housekeeper is responsible for maintaining cleanliness, order, and hygiene in guest rooms and public areas of the resort. The ideal candidate takes pride in creating a welcoming and spotless environment that enhances the guest experience. This role demands attention to detail, efficiency, and a commitment to high standards of hospitality.

Key Responsibilities:

Assist the Staffs to Clean and service guest rooms daily, including making beds, dusting, vacuuming, and replenishing linens and amenities. Maintain housekeeping carts, equipment, and storage areas in a clean and orderly condition. Follow proper procedures for handling cleaning chemicals and supplies safely. Check all rooms before guest arrival to ensure readiness and presentation standards. Handle guest requests courteously and promptly. Adhere to the resort's hygiene, safety, and security policies. Assist in cleaning public areas, corridors, and back-of-house spaces when required.

Qualifications & Skills:

High school education or equivalent; certification in housekeeping or hospitality preferred. Prior experience in housekeeping within a resort or hotel environment is an advantage. Strong attention to detail and commitment to cleanliness. Good communication and teamwork skills.
Job Type: Full-time

Pay: ?35,000.00 - ?40,000.00 per month

Work Location: In person