Job Description

Job Title : General Manager - Hotel The Castle, Bankmore, Dhanbad

Job Purpose

To lead and manage all operations of Hotel The Castle to ensure high levels of guest satisfaction, profitability, quality standards, and efficient resource usage. To act as the face of the hotel in the Bankmore, Dhanbad community, driving growth, revenue, and reputation.

Key Responsibilities

Operational Leadership

Oversee day-to-day operations: front desk, housekeeping, food & beverage, maintenance, guest services. Ensure that the hotel operations are in line with the quality, cleanliness, safety, and service standards expected. Implement, maintain, and continuously improve Standard Operating Procedures (SOPs) across departments.

Guest Satisfaction & Service Excellence

Monitor guest feedback, handle complaints, and ensure rapid & effective resolution. Institute continuous training and coaching to staff to deliver exceptional service. Maintain high levels of guest satisfaction (via reviews, surveys, etc.).

Financial Management & Profitability

Prepare annual and monthly budgets; forecast revenues, costs, and profits. Monitor revenue streams (rooms, F&B, events etc.) and optimize revenue per available room (RevPAR), average daily rate (ADR), occupancy etc. Control operating costs, manage P&L, ensure cost efficiency.

Sales, Marketing & Business Development

Develop and implement sales & marketing strategies to maximize occupancy and revenue. Identify new business opportunities (events, banquets, tie-ups etc.) in the Dhanbad / regional market. Oversee pricing, promotions, contracts, revenue management.

Human Resource Management

Recruit, train, mentor, and retain staff; including department heads. Set performance standards; conduct appraisals; manage disciplinary procedures. Foster a positive work culture, teamwork, employee engagement.

Facilities, Safety & Maintenance

Ensure the hotel premises, equipment, fixtures are maintained; plan periodic renovations or upgrades. Ensure health, safety, fire-safety, hygiene, and legal/regulatory compliance. Coordinate with maintenance and engineering to prevent breakdowns and ensure smooth functioning.

Quality Control & Standards

Monitor compliance with brand/independent hotel standards, external certifications where applicable. Conduct internal audits (service, safety, housekeeping etc.). Ensure that all legal, regulatory, licensing requirements are adhered to (local municipal rules, food safety, labor laws).

Stakeholder & Community Relations

Liaise with owners, investors about performance, capital needs, strategy. Build relationships with local government, vendors, suppliers, community. Represent the hotel in business forums, trade associations etc.

Strategic Planning

Set short-term and long-term goals for the hotel. Analyze market trends, competitor activity, regional tourism developments. Innovate and adapt services to changing guest expectations (e.g. digital amenities, sustainability etc.).
Required Qualifications & Skills Aspect Requirement

Education :

Bachelor's degree in Hospitality Management, Hotel Administration, Business Management or related field. Advanced degree / MBA is a plus.

Experience :

Minimum of

5-8 years

in hotel operations, with at least

2-3 years

in a senior management role (e.g. Asst GM, Divisional Manager etc.). Experience in similar size property / location preferred

.

Knowledge & Skills :

Strong financial acumen (budgeting, P&L, revenue management). Excellent leadership, communication and interpersonal skills. Proficiency with hotel management systems / PMS, booking engines, revenue tools. Good people management & training skills.

Soft Skills :

Guest-centric mindset. Problem solving & decision making. Ability to work under pressure; multitask. Integrity, strong work ethic, customer service orientation.

Language :

Fluency in English; regional language(s) (Hindi / local) preferred.

Other :

Understanding of local regulatory requirements (fire, safety, licensing). Willingness to work flexible hours including weekends / holidays as hotel business demands.Key Performance Indicators (KPIs)

Occupancy rate, RevPAR, ADR vs budget / targets Guest satisfaction scores / online review ratings Profitability - Gross Operating Profit, Net Profit Cost control in operations & departmental budgets Staff turnover, training effectiveness, employee satisfaction Facility maintenance and health & safety audit results Market share and growth in local/regional business

Working Conditions

Full-time, managerial level role; irregular hours might be required (including nights, weekends, holidays) On-site presence required Coordination with multiple department heads and teams Travel or liaison as needed for sales, suppliers, regulatory bodies etc.
Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

Food provided Paid sick time Provident Fund
Work Location: In person