Job Description

Job Title: Hotel Receptionist

Overview:

As a Hotel Receptionist, you will be the face of the hotel, responsible for welcoming guests, managing reservations, and providing excellent customer service to ensure a pleasant and comfortable stay for all guests.

Responsibilities:

Guest Check-In/Check-Out:

Greet guests upon arrival, process their check-ins and check-outs efficiently, and provide necessary information about the hotel's facilities, services, and policies.

Reservation Management:

Manage room reservations, handle bookings, cancellations, and modifications accurately using hotel management software.

Customer Assistance:

Address guest queries, requests, and complaints promptly and professionally, ensuring guest satisfaction and resolving issues to the best of your ability.

Payment Handling:

Handle cash, credit card transactions, and billing processes accurately, ensuring adherence to established procedures.

Phone and Email Correspondence:

Answer phone calls, respond to emails, and assist guests with inquiries, reservations, or any other information they require.

Concierge Services:

Provide information about local attractions, restaurants, transportation, and assist guests with arranging services like transportation, tours, or restaurant reservations.

Front Desk Operations:

Maintain the cleanliness and organization of the front desk area, manage inventory of supplies, and ensure the proper functioning of equipment.

Collaboration:

Coordinate with other hotel departments, such as housekeeping and maintenance, to fulfill guest requests and ensure a seamless guest experience.

Safety and Security:

Follow security protocols, monitor the premises, and take appropriate action in case of emergencies or security concerns.

Requirements:

Previous experience as a hotel receptionist, front desk agent, or in a similar customer service role within the hospitality industry is preferred. Proficiency in hotel management software and computer systems. Good communication skills, both verbal and written, with a friendly and professional demeanor. Strong organizational skills and the ability to multitask efficiently in a fast-paced environment. Knowledge of local attractions, restaurants, and transportation options is a plus. Flexibility to work in shifts, including weekends and holidays. High school diploma or equivalent; additional education in hospitality or related fields is beneficial but not mandatory
Job Type: Full-time

Pay: ?12,000.00 - ?20,000.00 per month

Benefits:

Food provided Provident Fund
Ability to commute/relocate:

Malad, Mumbai, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Experience:

total work: 1 year (Preferred)
Work Location: In person