Job Description

Responsible for handling

front office

reception and administration

duties

, including guest check in check out procedures, greeting guests and offering them a beverage, answering phones, handling company inquiries, replying to guests feedbacks, checking reports on IDS software, and sorting and distributing Mail and handling other customers queries.

Job Summary:

We are seeking a warm, professional, and customer-focused

Front Office Executive

to be the first point of contact for our guests. The role involves handling check-ins and check-outs, managing reservations, responding to guest inquiries, and ensuring seamless front desk operations to create a memorable guest experience.

Key Responsibilities:

Welcome guests with a friendly and professional attitude. Manage guest check-in and check-out processes efficiently. Handle room reservations, cancellations, and modifications. Respond promptly to guest inquiries in person, via phone, or email. Coordinate with housekeeping and other departments to ensure smooth guest services. Maintain accurate records of guest information and payments. Address guest complaints and resolve issues in a timely, courteous manner. Ensure the front desk area is tidy, organized, and presentable at all times. Assist in upselling hotel services, packages, and amenities. Follow hotel policies, procedures, and safety standards.

Qualifications & Skills:

Bachelor's degree/diploma in Hospitality Management or related field (preferred). Prior experience in front office/guest service roles in hospitality is an advantage. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficient in hotel management software (e.g., Opera, IDS, or equivalent) and MS Office. Positive attitude, professional appearance, and problem-solving mindset. Flexibility to work in shifts, including weekends and holidays.

What We Offer:

Competitive salary and benefits. Opportunities for career growth and training. A supportive and professional work environment.
Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹17,000.00 per month

Benefits:

Commuter assistance Food provided Provident Fund
Application Question(s):

do you have experience using IDS software ? have you worked in the hotel industry in india ? if yes which one and what was your post ?
Education:

Diploma (Preferred)
Experience:

total work: 1 year (Preferred)
Language:

Kannada (Required) English (Required) Hindi (Preferred)
Work Location: In person