Job Description

Department:

Front Office

Location:

Hotel Grand FFOUR, East of Kailash, New Delhi

Reporting To:

Front Office Supervisor / Operations Manager

Role Purpose

The Front Office Executive is the face of Hotel Grand FFOUR and plays a critical role in delivering a seamless guest experience from arrival to departure. The role requires a blend of hospitality, communication, system discipline, and problem-solving, ensuring every guest interaction reflects our brand promise of Warmth, Consistency & Exceptional Hospitality.

Key Responsibilities

1. Guest Handling & Experience

Greet guests warmly on arrival and ensure a smooth check-in process Handle check-outs efficiently, including billing and payment collection Assist guests with room allocation, upgrades, special requests, and local information Address guest complaints or concerns promptly and escalate when required Ensure personalized service for repeat and long-stay guests

2. Front Desk Operations

Manage daily room inventory and availability Coordinate with Housekeeping for room readiness and status updates Maintain accurate guest records in the PMS Handle walk-in enquiries, phone calls, emails, and WhatsApp reservations Ensure proper handover between shifts

3. Reservation & Revenue Support

Create, modify, and cancel reservations across OTA, direct, and corporate bookings Ensure rate parity and correct room pricing as per management instructions Upsell rooms, early check-in, late check-out, and hotel services when possible Maintain booking logs and daily arrival/departure lists

4. Cash, Billing & Documentation

Handle cash, card, and UPI transactions responsibly Prepare shift closing reports and submit daily cash & revenue summaries Maintain proper invoices, guest folios, and supporting documents Ensure compliance with ID verification and government regulations (C-Form, police verification where applicable)

5. Coordination & Communication

Liaise with Housekeeping, Kitchen, Maintenance, and Management for smooth operations Update internal logs for guest requests, complaints, and follow-ups Ensure timely communication of VIP arrivals, group bookings, and special instructions

6. SOP & Brand Compliance

Follow all Front Office SOPs, checklists, and service standards Maintain professional grooming, body language, and communication at all times Ensure confidentiality of guest and hotel information Act as a brand ambassador for Hotel Grand FFOUR

Skills & Competencies

Excellent verbal and written communication skills Strong guest service and problem-solving attitude Basic computer skills (PMS, Google Sheets, email, WhatsApp) Ability to multitask in a fast-paced environment Calm, polite, and professional under pressure

Qualifications & Experience

Minimum qualification: Graduate / Diploma in Hotel Management preferred 1-3 years of Front Office experience in a hotel or serviced accommodation Experience in boutique hotels or mid-scale properties is an advantage Freshers with strong communication skills may be considered

Working Hours & Shifts

Rotational shifts (Morning / Evening / Night) Weekly off as per hotel roster

What We Offer

Growth opportunity in a professionally managed boutique hotel Exposure to operations, revenue, and guest experience systems Performance-based incentives and learning opportunities Respectful and process-driven work culture
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Work Location: In person