Job Description

A

Hotel Duty Manager

is a key operational leader responsible for overseeing the day-to-day running of a hotel during their shift. They ensure that guests have a smooth experience, staff operate efficiently, and hotel standards are upheld when senior management (like the General Manager) is not on site.

Role Overview

The

Duty Manager

acts as the main point of contact for both guests and staff during their shift, handling any issues, emergencies, or escalations. They represent management and ensure seamless hotel operations across all departments--front office, housekeeping, F&B, maintenance, and security.

Key Responsibilities

Guest Relations

Handle guest complaints, feedback, and special requests. Ensure VIP guests and groups receive excellent service. Oversee check-in/check-out processes.

Operational Oversight

Supervise front office, housekeeping, and F&B operations. Monitor lobby, public areas, and back-of-house for cleanliness and efficiency. Ensure all departments follow hotel SOPs (Standard Operating Procedures).

Crisis & Problem Management

Act as the decision-maker during emergencies (fire alarms, medical issues, etc.). Resolve conflicts among guests or staff quickly and professionally.

Staff Supervision

Brief and support team members during shifts. Coordinate handovers between shifts. Monitor staff performance and grooming standards.

Financial & Administrative Duties

Verify cash handling and night audit reports. Approve discounts, refunds, or complimentary services within limits. Prepare duty reports for senior management.

Skills & Competencies

Strong leadership and decision-making ability Excellent communication and interpersonal skills Problem-solving under pressure Knowledge of hotel PMS systems (Opera, Fidelio, etc.) Customer service orientation Organizational and multitasking skills

Typical Qualifications

Bachelor's degree or diploma in Hospitality Management or related field 3-5 years of hotel front office or operations experience
Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement Food provided Paid time off Provident Fund
Work Location: In person