Job Description

Role Overview

Oversee daily operations of the hotel, ensure smooth functioning of all departments, handle guest issues, and maintain quality service standards during assigned shifts.

Key Responsibilities:

1. Operational Management

- Supervise front office, housekeeping, F&B, and maintenance during shift.
- Ensure adherence to SOPs, safety, and hygiene standards.

2. Guest Service

- Resolve guest complaints and issues promptly.
- Ensure guest satisfaction and build repeat business.

3. Staff Management

- Manage shift schedules, motivate staff, and handle performance issues.
- Conduct briefings and debriefings.

4. Revenue & Compliance

- Monitor occupancy, rates, and revenue targets.
- Ensure compliance with hotel policies and legal requirements.

5. Reporting

- Prepare shift reports, log incidents, and maintain records.

Skills & Qualifications:

- Bachelor's in Hospitality or related field (or Diploma with experience).
- 2-5 years experience in hotel operations.
- Strong leadership, communication, and problem-solving skills.
- Proficient in PMS and MS Office.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹33,000.00 per month

Work Location: In person