Job Description

Job Number 24000139
Job Category Housekeeping & Laundry
Location The Westin Gurgaon New Delhi, Number 1 MG Road, Gurgaon, Haryana, India
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Guest Relations

\xc2\xa7 Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest\'s name when possible.

\xc2\xa7 Anticipate and address guests\' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

\xc2\xa7 Assist other employees to ensure proper coverage and prompt guest service.

\xc2\xa7 Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (enter brand specific programs) to resolve issues, delight, and build trust.

Housekeeping Protocol

\xc2\xa7 Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or housekeeping office directly for urgent repairs and preventative maintenance issues.

\xc2\xa7 Respond promptly to requests from guests, Front Desk, or At Your Service requests.

\xc2\xa7 Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.

\xc2\xa7 Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.

\xc2\xa7 Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.

\xc2\xa7 Conduct room cleaning according to Clean Matters specifics and guidelines

\xc2\xa7 Ensure to adhere to cleaning protocol of the hotel as per training and LSOP.

\xc2\xa7 Comply with quality assurance expectations and standards.

\xc2\xa7 Return cart to designated area at the end of shift and replenish all items required.

\xc2\xa7 Always maintain highest level of cleanliness of guest room corridor as well as Heart of House pantries Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room.

\xc2\xa7 Fold cleaned linen into designated size, either by hand or using folding machine.

\xc2\xa7 Post caution signs (e.g., wet floor signs) to limit traffic when necessary.

\xc2\xa7 Perform other reasonable duties as requested.

Check that all appliances are present in the room and in working order (e.g., hair dryer, TV, remote, microwave).

\xc2\xa7 Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.

\xc2\xa7 Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).

\xc2\xa7 Enter guest rooms following procedures for gaining access, such as knocking three times, saying \xe2\x80\x9cHousekeeping,\xe2\x80\x9d and ensuring vacancy before entering.

\xc2\xa7 Limit access to guest rooms while cleaning by following departmental procedures.

\xc2\xa7 Remove trash, dirty linen, and room service items from room and balcony/patio.

\xc2\xa7 Replace dirty linens (e.g., sheets, pillowcases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.

\xc2\xa7 Refill Honor Bar and record usage as per hotel specific LSOP. Remove used IRD trays from the guest rooms to the HOH pantry.

\xc2\xa7 Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards.

\xc2\xa7 Conduct special periodic cleaning task as assigned by HSK supervisor. Report missing hotel/resort property and damages to room to manager/supervisor.

\xc2\xa7 Ensure guestroom, public areas/bathrooms, restaurants, fitness center, pool area, offices are cleaned and maintained as per quality standards.

Public and Employee Spaces

\xc2\xa7 Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash.

\xc2\xa7 Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears.

\xc2\xa7 Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover).

\xc2\xa7 Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents.

\xc2\xa7 Clean other public areas such as event spaces as required and assigned whilst on duty.

\xc2\xa7 Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycling or disposal.

\xc2\xa7 Inspect condition of furniture for tears, rips, and stains and report damages to manager/supervisor.

\xc2\xa7 Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt-out bulbs.

Communication

\xc2\xa7 Speak to guests and co-workers using clear, appropriate and professional language.

\xc2\xa7 Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

\xc2\xa7 Immediately report any guest incidents to manager on duty if observed while at work. Support all co-workers and treat them with dignity and respect.

\xc2\xa7 Do not use personal cell phone in public areas whilst on duty

Safety and Security

\xc2\xa7 Complete appropriate safety training and certifications to perform work tasks.

\xc2\xa7 Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

\xc2\xa7 Report work-related accidents, or other injuries immediately upon occurrence to manager/supervisor.

\xc2\xa7 Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

\xc2\xa7 Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). Follow any local Training requirements & Guidance

\xc2\xa7 Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

\xc2\xa7 Maintain awareness of undesirable persons on property premises.

\xc2\xa7 Support all co-workers and treat them with dignity and respect.

Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

\xc2\xa7 Follow company and department policies and procedures.

\xc2\xa7 Perform other reasonable job duties as requested by Supervisors.

\xc2\xa7 Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

\xc2\xa7 Protect the privacy and security of guests and coworkers.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand\xe2\x80\x99s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,\xe2\x80\x8b begin your purpose, belong to an amazing global\xe2\x80\x8bteam, and become the best version of you.

Marriott