Job Description

Job Title: Captain

We are hiring for A Hotel / Banquet Captain who has to supervise staff and ensures smooth event operations, coordinating with clients, overseeing setup and tear-down, maintaining service quality, and resolving guest issues to guarantee excellent customer experiences during banquets and events.

Job Location:

Orivva by Lotus,

Raj Nagar Extension, Ghaziabad.

Job Timings:

11 a.m to 9 p.m.

Age Limit:

25 Years to 40 Years

We Offer:

Competitive Salary ranging from 18000 INR to 25000 INR, as per knowledge and Experience. Opportunity to be part of growing hospitality brand . Professional and Safe Work Environment. Growth and Training Support.

Key Responsibilities

Staff Supervision:

Guide, train, and assign duties to banquet servers and other service staff during events.

Event Coordination:

Collaborate with event planners and clients to confirm event details and ensure all requirements are met.

Venue Management:

Oversee the setup, decoration, and tear-down of banquet spaces according to client specifications and hygiene standards.

Service Execution:

Ensure food and beverage service is executed efficiently, meeting high-quality standards.

Guest Relations:

Serve as the point of contact for guests, addressing inquiries, handling special requests, and resolving any complaints or issues promptly and professionally.

Inter-Departmental Communication:

Maintain strong communication with other hotel departments, such as the kitchen, to ensure smooth coordination of food and beverage services.

Inventory and Logistics:

Monitor inventory levels and manage resource allocation to support event needs.

Compliance:

Ensure that all operations comply with health, safety, and hotel brand standards.

Required Skills & Experience

Leadership & Management:

Ability to lead, motivate, and manage a team effectively.

Experience:

Must be from the Hotel / Banquet Industry having a minimum experience of 2 years as a Captain in any reputed Hotel or Banquet.

Customer Service:

A strong focus on exceeding customer expectations and providing excellent service.

Communication:

Excellent verbal and written communication skills for interacting with staff, clients, and guests.

Problem-Solving:

The ability to handle pressure, adapt to changing situations, and make sound decisions.

Attention to Detail:

Meticulousness in ensuring all event details are perfect, from setup to service.

Teamwork:

A collaborative spirit to work effectively with colleagues and different departments.

Qualification:

10+2 but a Graduation Degree or Diploma in Hotel Management would be an advantage.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

Flexible schedule
Work Location: In person