Job Description

Key Responsibilities:

Greet guests warmly upon arrival with a friendly and professional demeanor. Manage the front desk by answering incoming calls, emails, and guest inquiries. Handle check-in and check-out procedures efficiently and accurately. Confirm and manage reservations using the hotel's booking system. Provide guests with hotel information, directions, and assistance as needed. Coordinate with housekeeping and other departments to ensure guest needs are met. Process payments, issue room keys, and maintain guest records securely. Address and resolve guest complaints or escalate to supervisors when necessary. Ensure the reception area is tidy, organized, and presentable at all times. Promote hotel services, facilities, and special offers to guests.

Qualifications:

High school diploma or equivalent (Hotel Management diploma or degree is a plus). Prior experience in hospitality or front desk operations preferred. Excellent verbal and written communication skills. Polite, well-groomed, and confident in dealing with all kinds of guests. Proficient in basic computer operations and hotel booking systems. Ability to multitask and remain calm under pressure. Professional appearance and strong interpersonal skills. Fluency in English; additional language skills are an asset.
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Food provided Health insurance Paid sick time Provident Fund
Work Location: In person