Job Description

Job Summary:

The Restaurant Hostess / Guest Relations Executive is responsible for warmly welcoming guests, managing reservations and seating arrangements, and ensuring an exceptional guest experience from arrival to departure. The role focuses on first impressions, guest satisfaction, and smooth front-of-house operations.

Key Responsibilities:

Greet and welcome guests courteously upon arrival Manage reservations and walk-ins efficiently Escort guests to their tables and present menus Maintain accurate waitlists and table availability Coordinate with service staff to ensure smooth seating flow Handle guest queries, requests, and special occasions professionally Monitor dining area for cleanliness and readiness Assist in resolving guest concerns promptly and politely Maintain guest feedback records and share insights with management Ensure adherence to brand standards and service SOPs

Guest Experience:

Build positive rapport with guests and ensure a pleasant dining experience Handle VIPs, repeat guests, and special requests with care Support upselling initiatives such as promotions and events

Skills & Competencies:

Excellent communication and interpersonal skills Pleasant personality and professional appearance Strong organizational and multitasking abilities Customer-focused mindset Ability to remain calm under pressure Basic knowledge of POS/reservation systems (preferred)

Qualifications & Experience:

High school diploma or equivalent Prior experience in hospitality or customer service preferred Freshers with good communication skills may apply

Working Conditions:

Flexible shifts, including weekends and holidays Standing for extended periods
Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

Food provided Paid sick time Paid time off Provident Fund
Work Location: In person