The Restaurant Hostess/Host is responsible for welcoming guests, managing reservations and seating, and ensuring smooth front-of-house operations. This role creates the first impression of the restaurant and plays a key part in providing excellent guest experiences.
Key Responsibilities
1. Guest Greeting & Seating
Welcome guests warmly upon arrival and make them feel comfortable.
Manage reservations, walk-ins, and waiting lists.
Escort guests to their tables and provide menus.
Ensure proper seating arrangements based on guest preferences and table availability.
2. Reservation & Waiting List Management
Answer phone calls and handle reservations efficiently.
Update the reservation system and monitor table turnover.
Provide accurate wait-time estimates to guests.
Coordinate with servers and the restaurant captain to ensure smooth seating flow.
3. Guest Service
Assist guests with inquiries about the menu, restaurant services, or policies.
Handle special requests (birthdays, anniversaries, accessibility needs).
Manage guest complaints politely and inform supervisors when needed.
Ensure guests feel valued throughout their visit.
4. Front Desk & Lobby Management
Maintain a clean and organized reception area.
Keep menus, promotional materials, and reservation books updated.
Coordinate with server teams to ensure efficient service and table turnover.
Monitor dining area capacity to avoid overcrowding.
5. Communication & Coordination
Communicate seating status and guest flow to service staff.
Inform servers of new guests and special requests.
Assist with takeaway or delivery order coordination if required.
6. Compliance & Presentation
Follow grooming standards and maintain a professional appearance.
Adhere to hygiene, safety, and hospitality service guidelines.
Uphold restaurant policies and customer service standards.
Qualifications
High school diploma or equivalent (preferred).
Previous experience as a host/hostess or in customer service is a plus.
Strong communication and interpersonal skills.
Pleasant personality with a guest-first attitude.
Ability to multitask and remain calm under pressure.
Key Skills
Customer service excellence
Communication
Organization
Multitasking
Problem-solving
Professional appearance and demeanor
Working Conditions
Flexible to work shifts, weekends, and holidays.
Requires standing for long periods in a fast-paced environment.
Contact details
Akshada Shinde
Human Resources Business Partner
akshada.speshally@gmail.com
8454810898
Job Type: Full-time
Work Location: In person
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