Job Description

Job Title:

Hostess - Luxury Jewellery Showroom

Location:

Kalaghoda

Industry:

Jewellery (Gold / Diamond / Lab-Grown Diamond)

Salary:

Up to ₹50,000 per month (based on experience and skillset)

Reporting To:

Showroom Manager / Retail Head

Job Summary:

We are seeking a poised, customer-centric, and well-groomed

Hostess

to be the first point of contact for our valued clientele at our luxury jewelry showroom. The ideal candidate will represent the brand with grace and ensure a welcoming and premium experience for all walk-ins and scheduled appointments.

Key Responsibilities:

Greet and welcome customers in a professional, courteous, and warm manner. Manage the customer waiting area and coordinate the flow of clients to the appropriate sales executive. Maintain guest records, offer refreshments, and ensure customers are comfortable during their visit. Handle basic queries related to store layout, collections, appointment schedules, etc. Coordinate with the in-store team to ensure minimal waiting time and seamless customer engagement. Maintain a high level of grooming and presentation at all times to align with luxury brand standards. Support front desk activities such as appointment confirmations, walk-in registrations, and client follow-ups, as needed. Ensure the ambiance and cleanliness of the customer lounge/reception area are maintained throughout the day.

Key Requirements:

Minimum 1-3 years of experience in hospitality, luxury retail, aviation, or customer service roles. Excellent verbal communication skills in English and at least one regional language. Presentable personality with high grooming standards. Ability to remain calm under pressure and handle high-profile clientele with discretion. Prior experience in a jewelry showroom or luxury retail is preferred.

Education Qualification:

Graduate or Diploma holder in Hospitality / Communications / Business Administration preferred.

Soft Skills Required:

Strong interpersonal and customer relationship management skills. Attention to detail and a proactive approach. Professional etiquette and emotional intelligence. Positive attitude and ability to adapt to high-end retail environments.
Job Type: Full-time

Pay: ₹45,000.00 - ₹50,000.00 per month

Schedule:

Day shift
Ability to commute/relocate:

Kala Ghoda, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person