Job Description

Key Responsibilities

Guest Welcome & Seating:

Greet guests with a warm smile, manage reservations, provide accurate wait times, and escort guests to their tables.

Reservation Management:

Handle bookings (phone, online), manage the waitlist, and update guest preferences/special requests in the system.

Guest Assistance:

Answer inquiries, explain promotions, know the menu, and address dietary needs or special requests (e.g., VIPs, anniversaries).

Coordination:

Liaise with restaurant management and servers to balance workloads and ensure smooth service flow.

Front-of-House Maintenance:

Keep the reception area clean, organized, and presentable.

Knowledge & Standards:

Possess full knowledge of food, beverages, promotions, and strict adherence to health, safety, and brand guidelines.

Departure Experience:

Bid farewell to guests, ensuring they enjoyed their experience and inviting them back.
Essential Skills & Attributes

Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Customer-focused with a professional demeanor. Ability to remain calm under pressure. Familiarity with POS systems and reservation software.
Job Types: Full-time, Permanent, Fresher

Benefits:

Food provided Health insurance Life insurance Provident Fund
Work Location: In person