The Host will serve as the first point of contact for all walk-in clients, visitors, and prospective buyers at the real estate site or sales office. Acting as a bridge between clients and the sales team, the Host ensures a smooth and professional client experience -- from the initial greeting and project introduction to coordinating with sales executives for detailed discussions and site visits.
Key Responsibilities:
Greet and welcome clients, visitors, and channel partners in a warm and professional manner.
Understand client requirements and direct them to the appropriate sales executive.
Maintain a proper record of all client walk-ins, inquiries, and follow-ups.
Assist the sales team in scheduling and coordinating site visits, meetings, and presentations.
Ensure the client waiting area and meeting spaces are always presentable and welcoming.
Provide clients with basic project information, brochures, and other marketing collaterals.
Coordinate with marketing and sales teams for client feedback and lead management.
Handle inbound calls, WhatsApp inquiries, and online queries efficiently.
Support the sales team in organizing events, property showcases, and client engagement activities.
Maintain confidentiality and professionalism in all client interactions.
Key Skills & Competencies:
Excellent communication and interpersonal skills.
Pleasant personality and strong customer service orientation.
Ability to multitask and manage client coordination effectively.
Good understanding of real estate project features and terminology.
Proficiency in MS Office, WhatsApp Business, and CRM tools preferred.
Fluent in
English and Hindi
(knowledge of local languages is an advantage).
Qualifications:
Graduate in any discipline (Hospitality / Management / Marketing preferred).
Minimum 1-2 years of experience in client servicing, front office, or sales coordination (real estate / hospitality background preferred).
Work Location:
Project Site / Sales Office - Matigara, Siliguri
Reporting To:
Sales Manager / Sales Head
Job Type: Full-time
Pay: ?10,000.00 - ?15,000.00 per month
Work Location: In person
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