Industry: Luxury Aesthetic Centre / Spa & Wellness
Location:
Medlounges Wellness | Thiruvalla
State Highway 1,Kollam -Theni Highway,Thiruvalla Ezhinjillam, Thiruvalla, Kerala 689107
Medlounges Express - Skin and Hair Care Clinic-
1st Floor, M Square Building, Vallathol Jn, Seaport - Airport Rd, Vidya Nagar Colony, Thrikkakara, Kochi, Kerala 682021
Language Requirements: Malayalam and English
About the Role
We are seeking a dynamic, results-driven Hospitality Manager with a focus on high-value sales. The ideal candidate will combine hospitality finesse with proven sales leadership to close premium deals and deliver exceptional guest experiences at a luxury aesthetic centre.
Key Responsibilities
Lead and manage the guest experience from arrival to post-visit follow-up, ensuring the highest standards of service and discretion.
Drive high-value sales and achieve monthly/quarterly targets through proactive client engagement and strategic upselling.
Develop and execute sales strategies for premium packages, memberships, and bespoke aesthetic treatments.
Build and maintain strong relationships with high-net-worth clients.
Collaborate with clinics, therapists, and service teams to ensure seamless service delivery.
Monitor KPI metrics (conversion rate, average deal size, client retention) and report to senior management.
Train, mentor, and motivate the sales and hospitality team to maintain luxury service standards.
Oversee boutique/centre operations to ensure pristine, luxurious ambience and operational efficiency.
Implement CRM-driven processes for lead management, follow-ups, and client communications.
Desired Qualifications & Experience
Experience in hotel management, sales management, or luxury hospitality preferred.
Track record of closing high-value sales and managing premium client portfolios.
Familiarity with aesthetic, wellness, or luxury healthcare services is advantageous.
Excellent communication and negotiation skills in English and Malayalam.
Strong leadership, teamwork, and organizational abilities.
Customer-centric mindset with a passion for luxury service.
Flexibility to work non-standard hours as needed in a luxury service environment.
Candidate Profile
Female candidates preferred.
Proactive, polished, and professional with a confident presence.
Ability to work in a fast-paced, high-expectation luxury setting.
Compensation
Salary: ₹45,000 per month + attractive incentives/bonuses based on performance
Additional benefits: [include if applicable, e.g., health insurance, learning & development, staff discounts]
Why Join Us
Be part of a prestigious luxury aesthetic centre.
Enjoy a collaborative, high-performance culture.
Opportunity to shape the growth strategy of a premium brand.
How to Apply
Please send your updated resume and a brief cover note highlighting:
Why you're a great fit for a luxury hospitality and high-value sales role
Your experience in hotel/hospitality management or luxury sales
Your language proficiency in English and Malayalam