Job Description

Hospitality Manager - Real Estate (Hospitality Background Preferred)

Location:

Jaipur, Rajasthan

Department:

Facilities Management / Operations

Reports To:

General Manager / Head of Operations

Experience Required:

5-10 years (preferably in hotels)

Qualification:

Graduate in Hotel Management; MBA preferred

Job Summary:

We are looking for a dynamic and experienced Hospitality Manager with a hospitality background to oversee day-to-day operations, housekeeping, maintenance, and service quality at our residential/commercial properties. The ideal candidate will have a service-oriented mindset, strong leadership skills, and a keen eye for detail to ensure smooth and luxurious experiences for residents and occupants.

Key Responsibilities: Facility Operations:

Oversee all facility functions including housekeeping, building maintenance (electrical, plumbing, HVAC), security, landscaping, and waste management. Develop and implement standard operating procedures (SOPs) for property upkeep and service excellence. Monitor performance and ensure smooth operations across residential or commercial towers/complexes.

Housekeeping & Hospitality Standards:

Supervise housekeeping staff and ensure high standards of cleanliness and hygiene, aligned with hospitality industry practices. Conduct regular audits and inspections to maintain a premium look and feel across all public and private areas. Train and guide housekeeping teams on customer service etiquette and grooming standards.

Maintenance & Technical Oversight:

Coordinate preventive and corrective maintenance activities. Liaise with technical teams for electrical, mechanical, and civil repair works. Ensure AMC contracts are up to date and service levels are met.

Vendor & Staff Management:

Manage outsourced vendors for housekeeping, security, landscaping, pest control, etc. Prepare duty rosters and ensure adequate staffing. Monitor attendance, productivity, and service standards of support staff.

Resident/Occupant Experience:

Serve as the primary point of contact for resident complaints and service requests. Ensure prompt resolution and maintain a professional, courteous approach to all interactions. Conduct periodic surveys or feedback exercises to assess satisfaction levels.

Compliance & Reporting:

Ensure compliance with safety, hygiene, fire safety, and statutory regulations. Prepare reports on maintenance logs, housekeeping audits, and operational KPIs. Maintain facility budgets and cost control across operational areas.

Key Skills & Competencies:

Strong leadership and team management Service-oriented mindset with hospitality flair Good communication and interpersonal skills Knowledge of facility management software and ERP tools Familiarity with statutory compliance, HSE, and SOP implementation Attention to detail and problem-solving ability

Preferred Background:

Hospitality industry experience (hotels, resorts, serviced apartments) Exposure to high-end residential societies, luxury real estate, or commercial spaces Prior experience managing large teams and multi-site facilities
Job Type: Full-time

Pay: ₹30,000.00 - ₹70,000.00 per month

Benefits:

Health insurance
Work Location: In person