Job Description

:Job Title: Hospitality ManagerLocation: KolkataResponsibilities:

• Supervise all food and beverage operations at multiple sites while adhering to budgetary guidelines.

• Establish marketing experience centers at new locations.

• Review and submit monthly reports to the sales team, including project-wise stocks, guest history, breakage, and monthly closing stocks.

• Oversee daily expenses, housekeeping, maintenance, and concierge services.

• Maintain marketing offices to high standards.

• Ensure consistent and exceptional guest services across all levels.

• Select and deploy guest relations executives and F&B teams for marketing offices and experience centers.

• Conduct regular staff meetings and training sessions to uphold service quality.

• Prepare and obtain approval for operational and fixed cost budgets for the marketing office.

• Analyze financial performance and implement cost-saving measures without compromising service quality.

• Monitor and supervise the team and subordinates.

• Uphold safety, quality, hygiene, and cleanliness standards in compliance with regulations.

• Implement value engineering in food menus and ensure real-time menu upgrades.

• Maintain an asset list and oversee office pantry and kitchen maintenance.

• Conduct due diligence and audits of lounges and experience centers.

• Develop standard operating procedures and guidelines for all experience centers and kitchens.

• Prepare monthly budget versus actual expense sheets and monthly management information system reports.

• Track monthly expenses, including fixed, operational, and overhead costs.

• Maintain seamless coordination with maintenance teams for repairs, upgrades, and routine inspections.

• Proven experience in hospitality management

• Strong leadership and organizational skills

• Excellent budgeting and financial analysis abilities

• Knowledge of safety and hygiene regulations

• Effective communication and team management skills

• 5+ years of experience in the hospitality industry

2COMS