Ensure guests receive outstanding service throughout their stay or visit.
Handle escalated guest concerns promptly and professionally.
Monitor guest feedback and implement improvements to enhance service quality.
Operational Management
Oversee front-of-house and back-of-house operations, including reception, housekeeping, food and beverage, and facilities.
Develop and enforce standard operating procedures (SOPs).
Coordinate room or venue availability, reservations, and scheduling.
Maintain cleanliness, safety, and regulatory compliance across the property.
Staff Leadership
Recruit, train, supervise, and motivate hospitality staff.
Conduct performance evaluations and provide ongoing coaching.
Create staffing schedules and ensure proper coverage for peak times.
Financial & Administrative Duties
Assist in budgeting, forecasting, and cost control.
Monitor inventory, supplies, and procurement.
Track key performance metrics such as occupancy, revenue, and customer satisfaction scores.
Vendor & Stakeholder Communication
Manage relationships with suppliers, contractors, and service partners.
Collaborate with marketing and sales teams to support promotions and events.
Job Type: Full-time
Pay: ₹35,000.00 - ₹50,000.00 per month
Benefits:
Cell phone reimbursement
Paid sick time
Paid time off
Work Location: In person
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