Ensure guests are welcomed, assisted, and treated with professionalism.
Handle complaints, special requests, and feedback gracefully.
Maintain high standards of cleanliness, service, and ambiance.
2.
Premium Guest Handling
Handle and manage premium dignitaries' requirements during their club visits as per their schedule.
Coordinate with internal departments to ensure all special arrangements, preferences, and protocols are met.
Maintain high-level discretion, professionalism, and personalized service for VIP guests.
3.
Staff Management
Hire, train, and supervise hospitality staff (e.g., front desk, housekeeping, concierge).
Schedule shifts and ensure staff coverage.
Motivate and monitor team performance.
4.
Facility & Operations Oversight
Coordinate with departments like housekeeping, F&B (Food & Beverage), and maintenance.
Monitor inventory, supplies, and cleanliness of the property.
Ensure compliance with safety, health, and hygiene standards.
5.
Event or Guest Program Management
Plan and manage private events, banquets, or special promotions.
Ensure proper setup, service, and breakdown for events.
Candidate must be open for flexible duty timing as per requirement.
Job Types: Full-time, Permanent
Pay: ?20,000.00 - ?35,000.00 per month
Benefits:
Flexible schedule
Paid sick time
Provident Fund
Schedule: