Job Description

Job Summary:

We are looking for a proactive and well-presented

Hospitality Executive

to manage operations across multiple properties. The ideal candidate should have strong communication skills, a problem-solving mindset, and the ability to multitask efficiently. This role demands someone who can oversee guest satisfaction, coordinate maintenance, manage billing, and ensure operational excellence across

7 properties

.

Key Responsibilities:

Collect bills from the front desk of each property and cross-check them with the

finance team

for payment status.

Call and follow up with

corporates and travel agencies

to drive revenue generation.

Monitor and manage

Online Travel Agency (OTA)

platforms for booking updates and queries.

Coordinate and resolve property-related issues such as

maintenance, water shortages, or leakages

by liaising with the concerned personnel.

Ensure

customer satisfaction

by promptly addressing guest concerns and resolving complaints.

Handle

interpersonal or employee grievances

, and mediate or escalate where required to maintain team harmony.

Manage and audit bills on a

weekly and monthly basis

for accuracy and compliance.

Prepare and manage the

duty roster

to ensure efficient staffing and shift coverage.

Requirements:

Minimum 1+ year of relevant experience

in the hospitality industry.

A

Bachelor's degree in Hospitality Management

is preferred.

Must possess excellent

communication, coordination, and problem-solving skills

.

Strong

presentability

and customer-centric attitude.

Experience in managing multiple properties or a multi-location setup is a plus.

Preferred Skills:

Familiarity with OTA portals (e.g., Booking.com, Agoda, MakeMyTrip, etc.)

Basic understanding of hospitality finance and billing processes.

Ability to work in a

fast-paced

, dynamic environment.

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Food provided Paid sick time
Work Location: In person

Speak with the employer

+91 9154867602