Job Description

Job Summary

The Hospital Receptionist will serve as the first point of contact for patients and visitors at Altor Hospitals, playing a critical role in creating a positive impression, facilitating smooth operations, and supporting patient satisfaction. This position requires excellent communication, convincing, and interpersonal skills, along with a professional demeanor and the ability to manage diverse responsibilities in a fast-paced healthcare environment.

Key Responsibilities

Patient Reception and Orientation

: Warmly welcome patients and visitors, providing clear guidance on hospital facilities, services, and initial documentation processes to ensure a seamless entry experience.

Appointment Scheduling and Coordination

: Manage appointment bookings, cancellations, and rescheduling, ensuring efficient use of time for both patients and medical staff.

Issue Resolution

: Address patient queries, misunderstandings, or delays promptly and empathetically, escalating complex issues to the Front Desk Manager as needed.

Documentation and Data Entry

: Accurately record patient information, update records in the hospital's digital system, and maintain confidentiality in compliance with privacy policies.

Patient Assistance

: Offer personalized support to reduce patient anxiety, including assistance with navigation, billing inquiries, and connecting with relevant departments.

Team Collaboration

: Work closely with front desk staff, PRO team, and other departments (e.g., diagnostics, billing) to ensure cohesive patient flow and operational efficiency.

Feedback Collection

: Distribute feedback forms, encourage Google reviews, and assist in gathering patient testimonials to support continuous improvement initiatives.

Adherence to Protocols

: Follow hospital SOPs, maintain a professional appearance, and uphold hygiene and safety standards at all times.

Qualifications and Requirements

Education

: Bachelor's degree in any discipline or MBA (preferably in Hospital Management or Business Administration).

Experience

: Minimum 1 year of experience in a hospital, clinic, or customer-facing healthcare role.

Skills

:

Communication

: Excellent verbal and written skills to interact with patients, families, and staff effectively.

Convincing Skills

: Ability to persuade patients to follow recommended procedures or opt for health packages with empathy and clarity.

Interpersonal Skills

: Strong ability to build rapport, resolve conflicts, and foster trust with diverse individuals.

Body Language

: Professional and welcoming posture, gestures, and facial expressions to enhance patient comfort.

Organizational Skills

: Ability to multitask, manage schedules, and maintain accurate records under pressure.

Technology Proficiency

: Familiarity with digital appointment systems, electronic health records, and basic office software.

Problem-Solving

: Quick thinking to address patient concerns and operational challenges efficiently.

Other Requirements

:

Positive attitude and resilience in a high-pressure environment. Fluency in English and a local language (e.g., Kannada, Telugu) is preferred. Willingness to work flexible shifts, including weekends and holidays.

Key Competencies

Empathy and patience to handle patient emotions and concerns. Attention to detail to ensure accuracy in documentation and scheduling. Team player with a proactive approach to support hospital goals.

Working Conditions

Based at the front desk in a busy hospital environment. Interaction with patients, staff, and visitors throughout the shift. Opportunity to contribute to a dynamic team focused on improving patient outcomes.

Benefits

Competitive salary and performance-based incentives. Comprehensive health insurance and staff wellness programs. Opportunities for training and career growth within Altors Hospitals.

How to Apply

Interested candidates should submit their resume and a cover letter highlighting their relevant experience and skills to 9703018606

Job Types: Full-time, Permanent, Fresher

Pay: ?17,236.34 - ?28,565.42 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Schedule:

Day shift Evening shift Morning shift Night shift Rotational shift
Language:

English (Preferred)
Work Location: In person