Job Description

Key Responsibilities

Patient & Visitor Interaction:

Greet, assist, and direct patients and visitors to the appropriate departments or providers.
Key Skills

Communication Skills:

Excellent written and verbal skills for patient, visitor, and staff interaction.

Organizational Skills:

Strong ability to manage multiple tasks, maintain an orderly workspace, and file information accurately.

Attention to Detail:

Crucial for managing patient records, insurance information, and appointment schedules.

Computer Proficiency:

Experience with practice management software, electronic health records (EHR), and other office technology.

Customer Service:

A welcoming and compassionate demeanor to provide excellent service to patients and their families.

Multitasking:

The ability to handle various responsibilities simultaneously, such as phone calls, patient check-ins, and administrative tasks.

Appointment Management:

Schedule, confirm, and remind patients of appointments using practice management software.

Administrative Tasks:

Perform clerical duties such as filing, data entry, and maintaining patient records.

Communication:

Answer phone calls, respond to inquiries, and transfer calls to the correct departments.

Financial & Insurance Handling:

Collect co-pays, handle billing questions, and verify patient insurance information.

Record Keeping:

Maintain accurate patient records, including demographic and medical history information.

Front Desk Operations:

Ensure a clean, organized, and calm reception area to provide a welcoming environment.

Information Dissemination:

Answer patient questions and provide necessary information and directions within the hospital.

Adherence to Regulations:

Follow hospital policies and strict privacy regulations to protect sensitive patient information.
Job Type: Full-time

Pay: ₹13,000.00 - ₹15,000.00 per month

Ability to commute/relocate:

Guntur, Andhra Pradesh: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Education:

Bachelor's (Required)
Experience:

hospital receptionist : 2 years (Required)
Language:

Telugu,English (Required)
License/Certification:

1 to 2 years experience (Required)
Location:

Guntur, Andhra Pradesh (Required)
Work Location: In person