Job Description

The Hospital Operations Manager is responsible for overseeing the day-to-day administrative and operational functions of the hospital. The role ensures smooth patient services, regulatory compliance, resource optimization, and collaboration across clinical and non-clinical teams to deliver high-quality healthcare outcomes.

Key Responsibilities

Operational Management

Supervise day-to-day hospital operations across departments (in-patient, out-patient, diagnostics, pharmacy, emergency, etc.). Ensure effective patient flow and service delivery. Monitor hospital facilities and equipment for availability, safety, and compliance.

People & Process Management

Lead and coordinate with clinical and non-clinical staff to maintain operational excellence. Develop and implement SOPs (Standard Operating Procedures) for efficiency. Provide training and support to staff on hospital protocols and patient care standards.

Financial & Resource Management

Assist in budgeting, cost control, and revenue cycle management. Optimize resource utilization (beds, manpower, equipment, supplies). Monitor vendor contracts and procurement processes.

Compliance & Quality Assurance

Ensure adherence to healthcare regulations, accreditation standards (e.g., NABH, JCI), and hospital policies. Oversee audits, safety drills, and quality control initiatives. Drive patient satisfaction programs and grievance redressal.

Strategic Initiatives

Support hospital leadership in planning expansions, technology adoption, and new service lines. Analyse data and prepare operational performance reports. Implement digital transformation for patient care and hospital management systems.

Key Skills & Competencies

Strong leadership, communication, and decision-making skills. Knowledge of healthcare regulations and accreditation requirements. Proficiency in hospital information systems (HIS/EMR). Analytical ability to optimize operations and drive efficiency. Customer-service orientation with patient-centric mindset.

Qualifications & Experience

Bachelor's or Master's degree in Hospital Administration, Healthcare Management, Business Administration, or related field. 5-10 years of experience in hospital operations, healthcare administration, or related management roles. Experience with NABH/JCI accreditation preferred. Familiarity with healthcare IT systems is an advantage.
Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹50,000.00 per month

Benefits:

Health insurance Leave encashment Life insurance Provident Fund
Work Location: In person