Job Description

? Ensure smooth functioning of all healthcare operations in the assigned hospital.

? Responsible for day to day operations of the branch focusing on customer service, quality, people management and process adherence.

? Handling the revenue of the hospital.

? Ensure smooth functioning of the assigned branch.

? Tracking branch performance.

? Focus on patient satisfaction and quality.

? Credit billing status to be monitored. Pending AL's to submission of bills.

? Checking of Counsellors reports daily for Advise Vs Converted / Counselled.

? Conducting Weekly and Monthly reviews with Counselors, Floor managers and PCA.

? Report to be submitted to Management.

? Giving On Job training to Counselors, Patient care associates.

? Random Counseling.

? Random Patient Calls (Post OP Patients, General Patients, Emergency Cases)

? Interaction with Doctors about Targets, High Value Cases & Procedures.

? Co-ordination with Surgeons.

? Attending to patient Complaints of your zone & speaking to them personally.

? Prepare monthly tour plan and submit for approval.

? Daily and monthly report with summary of area with explanation. ? Define and drive Standard Operating Procedures for service excellence. Responsibilities can be modified subject to necessity.
Job Type: Full-time

Pay: ₹40,000.00 - ₹80,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Experience:

Hospital operation management: 3 years (Required)
Work Location: In person