Job Description

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Responsibilities

• Project Ownership & Delivery

• Serve as the primary point of contact for customer implementation projects, ensuring effective coordination and transparent communication with all stakeholders.
• Lead the full project lifecycle-from requirements gathering through go-live and post-launch support-ensuring delivery within scope, budget, and timelines.
• Plan, schedule, and manage project resources and activities, ensuring optimal utilization and alignment with business objectives.
• Monitor and mitigate project risks, issues, and dependencies proactively to minimize disruptions and ensure delivery quality.
• Stakeholder Management

• Build and maintain strong working relationships with internal teams and external clients to foster trust and alignment throughout the project lifecycle.
• Communicate project status, risks, and key decisions through structured updates, dashboards, and presentations tailored to various stakeholder levels.
• Actively engage with customers to understand their needs, provide strategic consultation, and identify opportunities for future business growth.
• Leadership & Team Development

• Cultivate a high-performance, collaborative team environment with a strong focus on accountability and continuous improvement.
• Support professional development through goal setting, feedback, and mentoring.
• Presales & Strategic Support

• Contribute to presales activities by supporting client discovery sessions, scoping, and proposal creation.
• Align project deliverables with business goals to drive value and long-term success for client accounts.

• 6-10 years of overall IT experience, including 2-4 years in a Project Manager or Implementation Lead role.
• Proven experience managing enterprise projects, preferably in the Travel & Hospitality domain.
• Proficiency in project management tools such as MS Project, Libre
• Efficient in MS Excel, MS Word & MS PowerPoint.
• Budget Management: Financial planning, forecasting, and cost control.
• Negotiation: Effective vendor, contractor, and stakeholder management.
• Emotional Intelligence: Build relationships, resolve conflicts, and foster positivity.
• Strong knowledge of Agile, Waterfall, and hybrid project methodologies.
• Excellent communication, stakeholder management, and leadership skills.
• Strong problem-solving, decision-making, and risk management capabilities.
• Bachelor's degree in Engineering, Computer Science, or a related field (MCA preferred).
• Flexibility to work across US/UK time zones as needed.