Job Description

Design & implement training modules

for home loan products, sourcing techniques, documentation, credit norms & compliance guidelines.

Conduct onboarding & refresher training

for new and existing sales staff, channel partners, and telecallers.

Evaluate training needs

by assessing performance gaps, market requirements, and management inputs across branches.

Create role-specific learning paths

for sales executives, relationship managers, DSAs, and branch managers.

Prepare training content & material

including presentations, handbooks, videos, product notes & process flow charts.

Deliver classroom, virtual & field training sessions

to improve selling skills, product knowledge & conversion efficiency.

Conduct mock sales interviews & role plays

to enhance objection handling, negotiation & customer communication skills.

Measure training effectiveness

using assessments, post-training performance tracking & scorecards.

Collaborate with sales, credit, technical & legal teams

to ensure accurate and updated training content.

Track market & product changes

(interest rates, schemes, policies, competition) and update teams regularly.

Monitor and improve productivity KPIs

such as lead-to-login ratio, login-to-sanction ratio & sanction-to-disbursement ratio through training interventions.

Identify top performers & potential leaders

to plan advanced training and growth pathways.

Maintain training MIS & reports

including attendance records, performance results, and skill gap analysis.

Drive certification programs

for sales staff and channel partners to standardize capability & compliance.

Ensure consistent training delivery

across branches to support business targets and reduce sourcing quality issues.
Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹25,000.00 per month

Benefits:

Flexible schedule Health insurance Life insurance Provident Fund Work from home
Work Location: In person

Expected Start Date: 15/01/2026