Job Description

Greet and assist guests at arrival points such as airports or stations, facilitating smooth transitions to resorts or accommodations. Organize and host welcome meetings to orient holidaymakers about facilities, schedules, and local highlights. Design, coordinate, and guide excursions, entertainment activities, and recreational programs--including options for children, adults, sports, or cultural tours. Address and resolve customer inquiries and issues--covering topics like lost luggage, health emergencies, complaints, and unexpected disruptions such as flight delays or service interruptions. Sell and arrange add-on services such as excursions, vehicle rentals, and specialty activities to enhance guest experience. Maintain relationships with local service providers--hotels, transport companies, vendors--to ensure quality service and smooth coordination. Perform health and safety checks, risk assessments, and monitor resort standards to uphold quality and compliance. Keep accurate records, complete necessary paperwork, and compile feedback or incident reports as required.

Essential Qualifications & Skills

Strong

customer service

,

communication

, and

interpersonal

abilities--examined as vital across various sources. Well-organized, proactive, and adaptable--comfortable working unsocial hours and navigating dynamic situations. Resilience and problem-solving mindset--ready to manage emergencies, guest complaints, and logistical issues efficiently. Local area or destination knowledge, including tours, amenities, and relevant cultural or regulatory information. Language proficiency is a strong asset--especially in international or multicultural environments. No formal qualifications are mandatory--though experience in travel, tourism, hospitality, or customer service is highly advantageous.
Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Work Location: In person