We are looking for an experienced and enthusiastic
Holiday Expert - Customized Tours / FIT
to join our team. The ideal candidate will be responsible for designing tailor-made travel itineraries, providing personalized travel solutions, and ensuring excellent customer satisfaction.
Key Responsibilities:
Design and curate customized domestic and international holiday packages based on client preferences and budgets.
Handle end-to-end tour planning, including itinerary creation, costing, hotel selection, and activity coordination.
Communicate with clients to understand their travel needs and provide suitable travel options.
Coordinate with suppliers, hotels, and local partners for smooth tour operations.
Prepare quotations, respond to inquiries promptly, and follow up for closures.
Ensure all bookings are accurate and confirmed within deadlines.
Maintain strong product knowledge and stay updated on destinations, hotels, and travel trends.
Provide exceptional customer service before, during, and after travel.
Requirements:
Minimum 2 years of experience in holiday planning, preferably in customized tours/FIT segment.
Strong communication and interpersonal skills.
Good knowledge of destinations, hotels, and tour operations.
Proficiency in MS Office and travel software tools.
Customer-oriented approach with attention to detail.
Ability to multitask and work under pressure.
Education:
Graduate in Travel & Tourism, Hospitality Management, or related field preferred.
Location:
Kochi
Trivandrum
Palakkad
Job Types: Full-time, Permanent
Benefits:
Cell phone reimbursement
Health insurance
Paid time off
Work Location: In person
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