Job Description

We are looking for a detail-oriented and customer-focused Holiday Executive - Operations to join our travel operations team. The ideal candidate will oversee the end-to-end execution of holiday packages, ensuring seamless coordination between clients, vendors, and internal teams. This role requires exceptional organizational skills, destination knowledge, and a passion for creating memorable travel experiences.

Key Responsibilities

Manage the complete booking process for domestic and international holiday packages, including flights, hotels, transfers, sightseeing, and insurance. Coordinate with internal teams and external vendors (hotels, transport providers, tour guides, DMCs) to ensure timely and accurate service delivery. Assist customers with itinerary planning, customization, and documentation such as visa and travel insurance requirements. Monitor and track bookings to ensure timely confirmations, payments, and voucher issuance. Handle customer queries and manage on-trip escalations to ensure quick and effective resolution. Maintain accurate records of bookings, invoices, customer details, and post-trip feedback. Identify opportunities to optimize operational processes for improved efficiency and customer satisfaction. Stay updated on destination trends, seasonal offers, and travel advisories. Collaborate with the sales team by providing product knowledge and assessing operational feasibility of holiday packages.
Qualifications & Experience

Bachelor's degree in Tourism, Hospitality, Business Administration, or a related field. 1-5 years of experience in travel operations, with hands-on experience in holiday package management preferred. Familiarity with B2C/B2B holiday packages, DMC coordination, and online booking tools (e.g., Amadeus, Galileo) is an advantage. Strong knowledge of domestic and international destinations.
Job Types: Full-time, Permanent

Benefits:

Cell phone reimbursement Paid sick time Provident Fund
Work Location: In person