Job Description

Job Title: Store Manager / Shop Manager
Location: Grant Road, Mumbai - 400007
Reports To: Head - Operations
Employment Type: 1-Year Contract (Renewable)
CTC: Best As Per Industry
Industry: Hospitality / QSR / F&B / Retail (Food Industry)
Job Summary:
We are looking for an experienced and proactive Store Manager to oversee the day-to-day operations of our retail outlet under RTI Foods by Sir Ratan Tata Institute. The ideal candidate should be detail-oriented, service-focused, and passionate about food and customer satisfaction. This role combines operations, sales, team management, customer service, and inventory control.
Key Responsibilities:
A. Stock & Inventory Management
Receive and reconcile fresh and packaged items with the stock sheet.
Return unsold items at the end of the day and tally stock movements.
Maintain accurate opening and closing stock records.
Monitor expiry dates and return close-to-expiry items to the kitchen/godown.
Ensure hygienic storage with proper temperature settings and labeling.
B. Sales Forecasting & Order Management
Forecast daily demand based on sales trends and customer feedback.
Place kitchen orders accordingly to avoid stockouts or overstocking.
Analyze daily sales reports and item-wise breakdown.
Manage Swiggy/Zomato listings and availability updates.
C. Billing & Cash Handling
Ensure accurate billing via POS (Pet Pooja preferred) - cash, card, UPI, and online orders.
Reconcile daily sales with inventory and payment modes.
Maintain and share daily sales reports with Head - Operations.
D. Customer Service & Relationship Management
Ensure staff are aware of allergens and handle queries responsibly.
Build and maintain a database of regular customers.
Make a minimum of 5 follow-up or sales calls daily.
Resolve customer complaints and improve service experience.
Recommend seasonal menu updates based on customer feedback.
E. Staff Management & Training
Supervise staff duties, conduct daily briefings, and delegate tasks effectively.
Train team on food items, customer interaction, grooming, and hygiene.
Ensure professional grooming standards are consistently maintained.
F. Store Hygiene & Appearance
Maintain a clean and attractive display with correct labelling (Veg/Non-Veg).
Ensure brand-standard food presentation before store opening.
Oversee overall store cleanliness: cold counters, cabinets, pantry, etc.
G. Equipment Maintenance
Perform daily checks on air conditioning, lighting, and essential equipment.
Report and coordinate timely maintenance with service providers.
H. Order Coordination
Maintain a detailed order book with customer information and packaging needs.
Ensure accuracy and timeliness of all customer orders and deliveries.
Communicate last-minute updates with kitchen and customers as needed.
I. Planning & Reporting
Prepare and analyze daily/monthly sales reports with actionable insights.
Participate in annual planning with the Head - Operations, Head Chef, and Sales Lead.
Conduct daily staff reviews to assess sales performance and set targets.
Requirements:
Experience: 2-3 years in a similar role (Hospitality, QSR, or F&B preferred; retail backgrounds accepted) (Food Industry)
Skills:
Good communication and interpersonal skills
Basic knowledge of MS Excel
POS experience preferred (Pet Pooja system used)
Gender: Open to Male and Female candidates
Location Preference: Candidates residing in or near Grant Road, Mumbai
Travel: Occasional visits to other stores (approx. once a week) - travel allowance provided
Working Conditions:
Working Days: 6 days/week (1 weekly off) - includes working on national/festival holidays
Holiday Policy: Compensatory off or extra pay for holiday shifts
Working Hours: Flexible within 8:30 AM - 9:30 PM (9-hour shift daily)
Compensation & Benefits:
Salary: Best As Per Industry
Included Benefits:
Provident Fund (PF)
Group Medical Insurance
Gratuity
Paid Leave: 24 days annually
Contract Duration: 1 year (renewable based on performance)
For More details connect on or whatsapp 9503973095 Victor