Job Description

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Job Opening: Senior Customer Support Representative (International Billing Voice)
Location: Kolkata
Salary: Up to ₹5.5 LPA
Work Mode: Office (Both-side cab provided)
Shift: Rotational | Week Off: 2 rotational days
Role Overview
We are hiring for a Senior Customer Support Representative with mandatory experience in International Billing Voice Process. The role involves handling calls/chats from global clients, ensuring accurate billing support, and delivering a professional customer experience.
NOTE: Freshers not eligible, Only Kolkata based candidates can apply.
Key Responsibilities
Handle international billing voice calls and chats across different time zones.
Provide prompt, positive, and professional responses to global clients.
Resolve billing-related queries with accuracy.
Demonstrate strong customer service principles and practices.
Adapt to rotational shifts and dynamic work requirements.
Requirements
Minimum 1+ year of experience in International Billing Voice Process (mandatory).
Excellent communication skills in English (verbal & written).
Good technical knowledge and problem-solving ability.
Qualification: Undergraduate / Graduate / Postgraduate.
Strong interpersonal skills and flexibility to work in a global support environment.
Benefits
Both-side cab facility.
Work with a captive unit.
Internal Job Postings (IJP) for growth across different roles and business units.

Skills Required