Job Description

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Job Role: Service Desk Management (French Language)
Location: Gurgaon
Experience: The ideal candidate should possess at least 2 years of relevant experience in Service Desk Management, French Language
Summary:
We are seeking an Application Tech Support Practitioner to serve as the primary liaison between our clients and the system or application. The role requires exceptional communication skills and a commitment to maintaining the functionality of our top-tier systems. The successful candidate will be adept at accurately defining client issues and devising effective resolutions based on comprehensive product knowledge.
Roles & Responsibilities:

• Independently perform and evolve into a Subject Matter Expert (SME).

• Actively participate and contribute to team discussions.

• Contribute to the resolution of work-related problems.

• Provide efficient Service Desk Voice Support.

• Effectively utilize French language skills.

• Ensure client satisfaction through prompt and effective communication.

• Troubleshoot technical issues and deliver timely resolutions.

• Document and escalate complex issues for further analysis.

Professional & Technical Skills:

• Must-Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, French Language

• Strong understanding of IT service management principles.

• Experience in troubleshooting software and hardware issues.

• Knowledge of remote desktop applications and help desk software.

• Excellent communication and customer service skills.

Additional Information:

• The candidate should have a minimum of 2 years of experience in Service Desk Management.

• This position is based at our Gurugram office.

• A 15-year full-time education is required.

Requirements
Requirements:

• Minimum of 2 years of experience in Service Desk Management

• 15 years full-time education

Skills Required