Job Description

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Service Desk Management
Location: Bangalore
Exp range: 6 months - 2 years
NP: Immediate
:
As an Application Tech Support Practitioner, you will serve as the primary point of contact between our clients and our world-class systems. Your exceptional communication skills and deep product knowledge will enable you to accurately define client issues, interpret and design resolutions, and maintain a high level of client satisfaction. This role requires a strong understanding of ITIL framework, incident management, and problem resolution, as well as proficiency in Service Desk Management and Service Desk Voice Support.
Responsibilities

• Perform independently as a Subject Matter Expert (SME)

• Participate actively in team discussions and contribute to problem-solving

• Provide timely and effective voice support to clients

• Maintain high client satisfaction through excellent communication

• Troubleshoot and resolve technical issues efficiently

• Document all support interactions and solutions accurately

• Collaborate with cross-functional teams to enhance system performance

Requirements

• Must-Have Skills:

Proficiency in Service Desk Management and Service Desk Voice Support
Strong understanding of the ITIL framework
Experience in incident management and problem resolution
Knowledge of remote desktop tools and ticketing systems
Familiarity with Windows and Mac operating systems

• Additional Requirements:

Minimum 1 year of experience in Service Desk Management
15 years of full-time education
Based at our Bengaluru office

Skills Required